Additional Information
Use your PNR no or ticket on for all communication with Shree Swaminarayan Travels
about this booking your ticket number serves as confirmation of your ticket status
carry a print out of this e-ticket and present it to the bus counter at time of
check in carry photo identification, you will need it as proof of identity while
checking in.
Boarding of Passengers
Passengers shall report at the boarding point at least 15 minutes prior to the scheduled
departure. Passengers who do not report on time will be termed as NO-SHOW passenger
and will be denied boarding and not entitled for any refund of the ticket amount.
Shree Swaminarayan Travels reserves the right to deny boarding to passengers who are under the influence of
alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which
may not be deemed safe for travel by Shree Swaminarayan Travels.
Photo Identification
Passenger shall present valid e-Ticket along with a valid photo identity card of
at least one of the passengers of the group issued by one the government authority
otherwise they will be denied boarding and not entitled for refund.
Baggage
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition,
drugs, liquor, smuggled goods etc and any other articles that are prohibited under
law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged
as per Shree Swaminarayan Travelsrules. Shree Swaminarayan Travels
shall not take responsibility in the event of loss or damage to the passenger luggage.
Shree Swaminarayan Travels reserves the right to disallow any excess baggage carried by the passengers.
Shree Swaminarayan Travels highly recommends that you remove all valuables (cameras, jewelry, money, electronics,
perishables, etc) and medication from your luggage. In case, the passenger decides
to carry any valuables against the above advice they will do this at their own risk
and shall not hold Shree Swaminarayan Travels responsible for any pilferage/ damage etc. to such valuables.
Shree Swaminarayan Travels assumes no liability for wear and tear to luggage any guest with medical condition
or history will travel at his / her own risk and consequences.
Delay of Service
Shree Swaminarayan Travels may delay a bus without any prior notice in case of circumstances beyond its control.
In such circumstances Shree Swaminarayan Travels delays a bus more than 2 hours. Shree Swaminarayan Travels
may reschedule the journey on the next Shree Swaminarayan Travels
service in the same sector subject to availability without any extra charge based
on the passenger's conveyance or enable the full refund of the ticket as paid by
the passengers. The passenger will have to cancel or reschedule the ticket before
the departure of the delayed service else the ticket will become a NO-SHOW and will
not be entitled to any refund or reschedule. Shree Swaminarayan Travels
is not responsible for the delays caused en route due to unavoidable circumstances
like traffic jams etc.
Cancellation Policy
Shree Swaminarayan Travels may cancel a service without any prior notice in case of circumstances beyond its
control. In such circumstances Shree Swaminarayan Travels shall either reschedule the journey for travel on the next
Shree Swaminarayan Travels service in the same sector, Subject to availability without any extra charge based
on the passenger's conveyance or enable a full refund of the ticket as paid by the
passenger and shall be under no further liability to the passenger. The passenger
will be required to collect the refund from the point of purchase.
Passenger may cancel their ticket minimum 12 hours before the journey. The passenger
will be required to collect the refund from the point of purchase.
Breakdowns
In case of any breakdowns en route Shree Swaminarayan Travels will refund the amount on a prorate basis at the
Shree Swaminarayan Travels booking counters situated at the origin or destination of the journey.
Shree Swaminarayan Travels will not make any alternate arrangements of travel for breakdowns en route.
Shree Swaminarayan Travels is not responsible for any breakdowns of audio, video and air conditioning equipment
en route or in the middle of the journey.
Pets
Shree Swaminarayan Travels does not allow any pets on board its service.
Contact Information
Shree Swaminarayan Travels helpline (11:00 AM to 8:00 PM): 02816198021
Shree Swaminarayan Travels customer support email (response time 3 working days): info@sstbus.in